Privacy Policy

Juangie.com ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website juangie.com or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business details, project requirements, payment information, and any other information you voluntarily provide when you contact us, request a quote, or engage our services.

• Non-Personal Information: Browser type, device information, IP address, geographic location data, pages visited, time spent on site, and site usage data collected automatically through cookies and analytics tools.

2. How We Use Your Information

We may use the information we collect to:

• Provide building design visualization, interior design, and photography services.

• Respond to inquiries and communicate about projects, quotations, and service delivery.

• Process service agreements, contracts, and send payment confirmations.

• Send updates about our portfolio, services, and professional offerings (you may opt out at any time).

• Improve our website functionality and user experience.

• Analyze website traffic and user behavior through analytics services.

• Ensure the security of our website and prevent unauthorized access or fraudulent activity.

• Comply with legal obligations under Australian law, including taxation and business record requirements.

• Maintain business records for 7 years as required under Australian taxation law.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your data with:

• Service Providers: Trusted third parties who assist with website hosting, email delivery services, payment processing (e.g., PayPal, Stripe), cloud storage, or accounting services. These providers are contractually obligated to protect your information and use it only for specified purposes.

• Professional Collaborators: Registered architects, structural engineers, building consultants, or contractors when necessary for project delivery and regulatory compliance. You will be notified if your information needs to be shared for project purposes.

• Legal Requirements: Government authorities, law enforcement, or courts if required by Australian law, court order, subpoena, or to protect our legal rights, prevent fraud, or ensure public safety.

• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze site traffic, and understand user preferences.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality, including session management and security features. These cookies cannot be disabled without affecting website performance.

• Analytics Cookies: Google Analytics and similar tools to understand site usage, visitor demographics, popular content, and user behavior. These cookies help us improve our services.

• Preference Cookies: Remember your settings and preferences for future visits.

Your Cookie Choices:

By continuing to use our website, you consent to our use of essential cookies. You may disable analytics and preference cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies

• Firefox: Options > Privacy & Security > Cookies

• Safari: Preferences > Privacy > Cookies

Disabling analytics cookies will not affect website functionality but may limit our ability to improve user experience.

Third-Party Analytics:

We use Google Analytics, which may collect data about your browsing behavior across multiple websites. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Security Measures Include:

• Secure Socket Layer (SSL) encryption for data transmission

• Password-protected systems and access controls

• Regular security audits and software updates

• Secure cloud storage with reputable providers

• Employee confidentiality obligations

Limitation of Security:

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee absolute security against unauthorized access, hacking, data loss, or other security breaches.

Your Responsibility:

Please protect your account credentials and notify us immediately if you suspect unauthorized access to your information.

6. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), you have the right to:

• Access: Request copies of your personal information we hold.

• Correction: Request correction of inaccurate, incomplete, or outdated personal information.

• Deletion: Request deletion of your personal information in certain circumstances (subject to legal retention obligations).

• Opt-Out: Unsubscribe from marketing communications at any time by clicking "unsubscribe" in emails or contacting us directly.

• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

How to Exercise Your Rights:

Email us at juan.ignacio.gie@gmail.com with your request. We will respond within 30 days and may require identity verification to protect your privacy.

Limitations:

We may decline requests that:

• Are frivolous, vexatious, or unreasonably repetitive

• Require disproportionate effort or expense

• Would violate legal obligations (e.g., taxation record retention)

• Would infringe on the rights of others

7. International Data Transfers

Your information may be stored on servers located outside Australia, including in the United States, European Union, or other jurisdictions where our cloud service providers operate.

We ensure that any international transfers comply with Australian privacy laws by:

• Using providers with robust data protection policies

• Ensuring contractual safeguards for cross-border data transfers

• Verifying that recipient countries provide adequate data protection

Your Consent:

By using our services, you consent to international data transfers as described above.

8. Third-Party Links & Services

Our website may contain links to third-party sites, including:

• Social media platforms (Instagram, LinkedIn, Behance, Pinterest)

• Cloud storage services (Google Drive, Dropbox)

• Payment processors (PayPal, Stripe)

• Portfolio hosting platforms

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Social Media:

When you interact with our social media pages or share our content, your interactions are governed by the respective platform's privacy policy, not ours.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

If you are a parent or guardian and believe your child has provided us with personal information without consent, please contact us immediately, and we will delete such information from our records.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Retention Periods:

• Active Clients: For the duration of the service relationship plus 7 years (Australian taxation requirements).

• Prospective Clients: Inquiries and quotations retained for 2 years for follow-up and business development.

• Marketing Contacts: Until you unsubscribe or request deletion.

• Financial Records: 7 years as required by Australian Taxation Office (ATO) regulations.

Secure Disposal:

When information is no longer needed, we securely delete or anonymize it to prevent unauthorized access or recovery.

11. Data Breach Notification

In the event of a data breach likely to result in serious harm to you, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).

Our Response:

• Notify affected individuals within 72 hours where practicable

• Notify the Office of the Australian Information Commissioner (OAIC)

• Provide details of compromised information, potential consequences, and remedial steps taken

• Offer guidance on protective measures (e.g., password changes, credit monitoring)

What You Should Do:

If you receive a data breach notification from us, follow the recommended protective measures immediately and monitor your accounts for suspicious activity.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Notification of Changes:

• Changes will be posted on this page with an updated "Last Updated" date

• Material changes will be highlighted at the top of the policy

• For significant changes, we may notify you via email (if we have your contact information)

Your Continued Use:

Your continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us at:

Juangie.com
Email: juan.ignacio.gie@gmail.com
Location: Melbourne, Victoria, Australia

Phone and physical address details available upon request via email for privacy and security purposes.